≡ Menu

5 Most Common Lapses in Hotel Security

When you book a stay at a hotel, you look forward to peace and quiet, along with the comforts of home. You also trust that the on-site security is up to snuff.

However, from data breaches to identity theft, there are myriad ways the staff could experience a lapse in this regard.

Today, we’re taking a look at the top five ways that hotel security can become compromised. Ready to learn more? Let’s dive in!

1. Data Breaches

From 2014 to 2018, a hacker gained unauthorized access into the reservation systems of Marriott hotels around the world. This breach exposed the private and confidential data of more than 500 million guests.

Though unfortunate, scenarios like this aren’t uncommon. As more hotel chains embrace online booking systems, hackers are refining their methods and finding new ways to tap into such software. From IHG Hotels to Hyatt Hotels, major chains have experienced similar data infractions in the past.

2. After-Hours Access

Most hotel patrons are familiar with the fact that resort doors close at a certain time of night, after which they’ll need to use their keycard to access the property.

However, this doesn’t keep unwanted strangers from loitering around the premises, hoping to sneak their way in after a verified guest opens the door.

To cut back on this instance, most chains are hiring around-the-clock security guards and advanced surveillance systems to monitor all entrances and exits. When these measures don’t exist and a patron’s security becomes compromised, they can file a negligence claim against the hotel. Before taking such legal action, find out if you need a hotel negligent security lawyer first.

3. Identify Theft

If a well-dressed man comes to the front desk and asks for his bags or sports car, hotel staff should have verified security measures in place to verify his identity. Yet, it’s often all too easy for teams to overlook this step and assume the best, which can lead to the worst outcome. 

The same goes for guests who request extra keys to a certain room or claim they’ve lost theirs. Staff should check their name and license against the room reservation to ensure against unauthorized access. 

4. Ineffective Keycard Protection

Hotel doors protected by keycards alone feature simple hardware and minor programming. As such, they’re often all too easy for hackers to gain access to, even when a deadbolt is engaged. 

While manufacturers work to improve the security of such locks, keep this in mind and utilize your hotel safe to protect your valuables while you’re away.

5. Dishonest Staff

Unless a hotel HR team has a rigorous and evergreen screening process in place, a corrupt employee can slip into the staff ranks with ease.

From criminal background checks and drug tests to periodic re-screening, there should be steps in place to keep every team member, from front desk receptionists to security guards, in check. Keep in mind that these employees have access to the rooms and personal information associated with every guest and should be trustworthy and honest enough to handle that data. 

Improving Hotel Security, One Stay at a Time

Successful hotel security occurs when upper management makes it a priority. As more organizations turn to automated forms of payment, reservation, compliant management and more, it’s as imperative as ever to enact such measures. 

If you believe a hotel compromised your security, you may be eligible for compensation. Contact your local legal team to learn which steps to take next.

In the meantime, keep reading our blog for more business news you can use!