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7 Key Things Every HR Professional Needs to Do to Succeed

83% of talent say that a negative experience with an HR manager during the hiring process can cause them to change their mind about a role or company. 

Attracting, hiring, and managing a team of top professionals is no easy job. However, it’s well worth the work if you’re a dedicated HR professional.

To avoid committing costly mistakes or errors that can hurt the image of the company you work for, here are the top seven things that you need to do in order to succeed in the world of human resources.

1. Utilize Effective Communication Skills

Perhaps the most important aspect of being an HR professional is being a great communicator. 

Your job is extremely personable, and you need to learn how to effectively communicate the functions of a job while also listening to what applicants have to say to you.

Remember, good communication is about listening just as much as it is talking. This means that to succeed, you’ll need to develop your critical listening skills.

You’ll also want to really focus on the 3 C’s:

  • Credible
  • Convincing
  • Caring

If you’re able to come across as credible, convincing, and caring, then you’ll definitely succeed as an HR manager.

2. Embody a Constant Desire to Learn

We live in a digital world where technology changes faster than you’re able to keep up with sometimes.

This means that when it comes to human resources tips that are going to help you succeed at your job, one of the biggest tips is to always possess the desire to learn new skills.

This means:

  • Staying on top of industry trends and innovative HR technology.
  • Searching for a mentor who can help you grow in ways that you might not have known you needed.
  • Participating in a useful course that can help you refresh some HR skills or learn new ones that have emerged since you started your job.

The options here are endless, but the bottom line is that you need to always ensure that you’re up-to-date on the latest and greatest in the world of human resources.

3. Understand the Company’s Goals and Values

When it comes down to it, what do HR managers do? They serve as a link between a company’s management and its employees, among other things.

This means that you need to ensure you understand the company’s goals and values so that you can transmit those to potential or current employees.

In this aspect, it helps to meet with managers and executives every once in a while. Make it a point to meet with the heads of each department.

Ask them what their current goals are, what they’re missing, and where they’d like to be in the next 6-12 months.

This will ensure that you know how to communicate those values and goals to applicants who are looking to join your team.

4. Balance Thoughtfulness with Professionalism

Perhaps one of the biggest challenges that aren’t mentioned in HR training for managers is the delicate balance of being professional while also being thoughtful.

Simply put, you’re working in a people industry. This means that you’re going to deal with a lot of hurt feelings, angry candidates, and upset employees.

Balancing thoughtfulness with professionalism isn’t a skill that you can necessarily learn in a course. It’s something that you’ll have to develop over time in your job.

It helps to always approach situations with a sense of professionalism first. Maintain that professionalism while never crossing any personal lines.

When it’s necessary, add in thoughtfulness and personability. Always be approachable and remain calm in any situation. Never inject personal opinions.

5. Be Innovative

Applicants have choices when it comes to companies. There are likely a thousand other similar companies who are offering the same role and salary as yours.

This means that to succeed as an HR professional, you’re going to need to get innovative with how you approach the HR hiring and onboarding process.

Cultivate a strategy that is innovative in the way that it approaches and treats its employees. This could mean anything from implementing employee wellness programs to gamifying the workplace.

However you decide to do it, it’s your job as an HR manager to think about these things in order to differentiate your company from its competition.

6. Understand How to Resolve Conflict

Hiring talent is only one aspect of learning how to become an HR manager. You’ll also have to manage the talent on your current team.

This means being great at conflict resolution and problem-solving. Sometimes things get uncomfortable between employees, and it’s your job to know how to resolve the problem with the least amount of conflict possible.

Consider investing time into learning about HR conflict resolution practices

These practices usually start by addressing the problem with open communication, a calm atmosphere, and authentic questions.

Don’t overcomplicate situations and always remember that as the HR manager, you are the solution! 

7. Foster a Sense of Brand Identity

Perhaps the best piece of human resources advice is to always work towards fostering a deep sense of brand identity for the company you work for.

92% of workers say they would consider leaving their current job if a company with an excellent reputation offered them another role.

This is astounding! When you’re looking to retain top talent, you need to create a top-notch working culture.

Fostering a sense of strong brand identity allows you to ensure that all of your employees are taken care of and that they feel fulfilled in their jobs. Not only this but that they feel a sense of pride to work for the company.

If you can accomplish this, then you’ll be succeeding as an HR professional.

Becoming the Best HR Professional Possible

Like any job, being an HR professional means that you’ll grow your skill set over time.

As long as you’re always participating in continued learning and you’re eager to engage in best practices, you’ll find yourself growing into your role more and more each year.

If you need a little more help, then take a look at our section on hiring an employee. We have cultivated a library of tips, forms, and documents that can help you succeed.