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Customer Service

Do you engage with your customers? Does that show in your bottom line? Fully engaged customers offer a 23% increase in profitability and customer relationship growth. In contrast, those who aren’t engaged will drag that number down by 13%. Customer engagement is the emotional connection between your brand and a  customer. It can be summarized in one [...]

Did you know that your customers can sense your intentions? Believe it or not, you’ll find that the majority of your customers can sense whether you actually care about adding value to their lives or not. This is where customer engagement comes in. By correctly engaging your customers, you not only have a better understanding [...]

A customer first approach to business means listening to what your customers need as well as what they want. It also means getting your employees on board with the effort. In the following article, we’ll be discussing how you can put your customer first and why it’s important. Defining Customer First Initiatives But first, it’s [...]

No matter how large or small your business is, some days, it feels impossible to respond to all the customer emails you receive. The average office worker receives 120 emails per day. Multiply that by the number of people you have working for your business, and that’s a lot of mail to handle. Like it [...]

“Plastics…” was the vision of the future in the 1967 movie “The Graduate”. Nowadays, you might hear interoperability, standard development and deployment of the internet are the future in 2019. Email, webchat and other interactive features make near-constant real-time interactions with customers an expectation. Voice communications are an important part of a business and will continue to be [...]