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Customer Service

A customer first approach to business means listening to what your customers need as well as what they want. It also means getting your employees on board with the effort. In the following article, we’ll be discussing how you can put your customer first and why it’s important. Defining Customer First Initiatives But first, it’s [...]

No matter how large or small your business is, some days, it feels impossible to respond to all the customer emails you receive. The average office worker receives 120 emails per day. Multiply that by the number of people you have working for your business, and that’s a lot of mail to handle. Like it [...]

“Plastics…” was the vision of the future in the 1967 movie “The Graduate”. Nowadays, you might hear interoperability, standard development and deployment of the internet are the future in 2019. Email, webchat and other interactive features make near-constant real-time interactions with customers an expectation. Voice communications are an important part of a business and will continue to be [...]

Online business reviews can give consumers insight into the quality of a brand and what they have to offer. Online reviews can also empower business owners as well. If managed correctly, companies can manage these comments to their full advantage. You can read more here on the importance of online reviews. Manage these reviews correctly [...]