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Customer Service

As social media becomes an increasingly relevant form of communication, the importance of reviews only continues to increase. With internet connectivity only a button press away, more people have the opportunity to contribute to reviews. Understanding why Google Maps reviews are important is crucial to utilizing them for business growth. Once you become familiar with [...]

There are legitimate methods recommended by Yelp on how to get yelp reviews along with other experts without outright asking your customers. Did you know that Yelp discourages asking customers for their Yelp review? What’s more, review solicitation is against Yelp’s policies. If getting reviews on Yelp is a priority for your business, keep reading for [...]

Did you know that customer experience is set to be the key brand differentiator from 2020? More than that, 96% of consumers say customer service is essential when choosing to be loyal to a brand. The happier consumers are with your brand, the higher the chances they will do repeat business with you. If you [...]

Did you know that approximately one-third of American citizens say that they’re willing to switch to a different company after just a single example of poor customer service? In our competitive and fast-paced world, companies can’t afford to make mistakes as they can lose customers for life. But then how to retain customers for a [...]

Do you engage with your customers? Does that show in your bottom line? Fully engaged customers offer a 23% increase in profitability and customer relationship growth. In contrast, those who aren’t engaged will drag that number down by 13%. Customer engagement is the emotional connection between your brand and a  customer. It can be summarized in one [...]