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Customer Service

“Plastics…” was the vision of the future in the 1967 movie “The Graduate”. Nowadays, you might hear interoperability, standard development and deployment of the internet are the future in 2019. Email, webchat and other interactive features make near-constant real-time interactions with customers an expectation. Voice communications are an important part of a business and will continue to be [...]

Online business reviews can give consumers insight into the quality of a brand and what they have to offer. Online reviews can also empower business owners as well. If managed correctly, companies can manage these comments to their full advantage. You can read more here on the importance of online reviews. Manage these reviews correctly [...]

How well do you know your customers? Beyond your target audience avatar with all their likes and dislikes? If your answer is ‘not as well as I’d like’, then there’s a solution. CRM software can help you understand, and better serve, your customers. CRM stands for customer relationship management. And in 2017, the global CRM [...]