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How to Grow Your Practice in the Healthcare Industry

Looking to make your make in the healthcare industry by growing your own practice? Check out these tips to learn how to build your business.


If you are trying to grow your medical practice, it can be quite challenging. There’s lots of competition for patients.

Many physicians face difficulty in knowing what steps to take to market their practice successfully. After all, you went through many years of medical school, not business school.

Taking a look at what other physicians do to attract new patients can help. Check out these tips for growing your practice in the healthcare industry.

Hire the Right People

A highly trained staff is essential for a successful medical practice. It’s almost impossible and very stressful to be the doctor providing care and the one running the business.

You need a good manager and support team around you. You want to plan ahead to have a staff in place rather than waiting until you are overloaded with patients.

Take the time to hire the right staff. Be sure to interview potential employees carefully.

You want staff members to be highly qualified and have excellent communication skills. They will be dealing with patients on a daily basis.

And your staff plays an important role in growing your business. Patients who are treated rudely or ignored will not come back.

Make sure all staff members are well trained, helpful, and compassionate.

Create a Great Website

Your website should be created with your patients in mind. Think about what they will be searching for and how you can meet their needs.

Tell your story. Patients want to know who you are and that you are highly qualified in your field.

Having a blog with content your patients may be looking for is helpful. This can drive traffic to your site and help you appear as an authority in your specialty area.

Sharing positive patient reviews and even videoes of patient testimonials is always a good idea. Above all, make sure patients can contact you easily.

Your contact information should be visible and easily accessible on every page of your website.

Aesthetics Matter

Take a good look at your office. Many times, once we’ve been in a space for a long time, we fail to notice all the little flaws.

You want your patients to see a clean and aesthetically pleasing office space. An outdated or cluttered office makes an impression on patients and ultimately speaks volumes about your brand.

Take a look at your waiting rooms and patient care rooms from a patient’s perspective. What do they see?

Updating your office, medical equipment, or technology may seem expensive, but those upgrades are worth it in the long run.

Think About Your Online Reputation

In today’s digital age, people search for everything online — including a healthcare provider. A search for your specialty should lead to review sites and social media ads for your practice.

A solid online reputation is critical. One bad review can do serious damage and send potential patients heading for your competition.

Don’t hesitate to ask satisfied patients to leave a review of their experience with your medical practice. And be sure to look for and address any bad reviews you may see right away.

Build Your Brand in the Healthcare Industry

A strong brand is important for any business including the healthcare industry. It’s important to have a clear and consistent brand and to market that brand.

People choose businesses that portray a strong and consistent brand. This helps to inspire brand loyalty and keeps your patients coming back.

Never underestimate the value of customer service. Word-of-mouth is still an effective way to generate new patients.

What are you offering your patients that other providers are not? Make your brand stand out from the rest just like this recovery center does.

Marketing Your Practice

Effective marketing is essential if you plan to grow your practice in the healthcare industry. You are obviously busy trying to care for your patients and manage your staff.

Who has time for marketing? Well, you have to make time if you expect your practice to grow.

You could start small with an updated website or email marketing. Or you could hire marketing professionals to help you build your brand.

You need to get your name out there. You want to be recognized for your expertise and great customer service.

An excellent marketing campaign can make that happen. And investing in marketing will pay off with name recognition and new patients in the waiting room.

Know Your Target Audience

Rather than flooding social media with ads promoting your practice, you can advertise, instead, to your target audience.

Depending on your specialty, this audience can be very specific. Keep this in mind for all of your advertising and when designing your website.

It’s better to reach potential patients who may call for an appointment than to advertise blindly.

Consider this: Who is your average patient and what is their age range?

In the healthcare industry, locally targeted advertising is crucial. Although some people will travel for quality healthcare, most people visit providers in their hometown or local area.

Welcoming New Physicians to the Area

It’s very helpful for your practice to get to know new doctors in your area. You want to contact them and welcome them to town.

Be sure to introduce yourself, either by phone, email, or in person. Share information about your particular practice or specialty.

It’s important to network with other providers and develop a strong referral base. If you are trying to increase referrals, consider meeting other physicians in person.

Developing friendly relationships with other physicians and their staff is good for your practice. Establishing trust and personal rapport will increase referrals.

Evaluate your Marketing Results

Growing a business is never easy. And one size doesn’t fit all when it comes to marketing in the healthcare industry.

Having a professional marketing team who will monitor your results on an ongoing basis is critical to your success. When they see one strategy isn’t working, there’s another strategy to try.

A successful practice doesn’t happen overnight, but a good marketing strategy will produce real results over time.

Be sure to check out our website and helpful forms and templates for your business needs.