Your company thrives on being the reliable customer-oriented business that it is. Your dedication to offering quality products, services, and customer care is what makes your company stand above the others. Because of this, it’s only right to work with a logistics provider that offers you that same quality.
Don’t settle for just any logistics provider, and don’t make a decision because of a big name. When you’re searching for reliable logistics services, it’s important to do some research. There are several qualities to look for in a logistics provider to ensure that that company is the right choice for you and your needs.
Continue reading below to learn about what you should be looking for in your logistics provider!
Service and Reliability
Reliability and the quality of service are some of the most important factors to look for when choosing the right third-party logistics provider or 3PL. You need a 3PL that’s dedicated to getting your shipments delivered on time. Each time a delivery is delayed or arrives late or arrives with the wrong type of truck, it takes more time and work from your schedule.
A 3PL that provides quality service knows how to manage freight correctly. This means that they plan ahead to avoid any possible problems. For example, if a delivery is to take place during bad weather, the weather cannot be controlled, but it can be planned for. A good 3PL is aware of any possible obstacles and plans ahead for them while keeping open communication with you.
This eliminates the possibility of surprises and keeps you in the loop about the delivery at all times. If a logistics provider can’t offer you this service, reliability, and open communication, then don’t settle.
The next thing to look for is the company’s proven capabilities. What do you know that they’re capable of? Do their capabilities meet your needs?
Think about all of the specifics that you need from a logistics provider and be sure that the company you choose checks off those needs. Just because a logistics company is proven highly qualified in one area, doesn’t mean that they’ll be capable of meeting all your business’ needs. Make sure that the company you chose can handle all of your requests, including short-term ones, long-term ones, and future ones.
Always plan for the future because what your business needs from a logistics provider today might not be the same requirements that you’ll need tomorrow. As your business grows and changes, you’ll need a logistics provider that can be with you every step of the way.
As briefly mentioned above, you need to work with a logistics company that is prepared and able to scale with your business. As your needs change, they should have the ability to respond to these changes. Don’t settle for a company that can’t offer you services in the long run.
You want to find a company that can grow alongside you when necessary and meet all of your future needs to eliminate the need for finding a different company that can offer you those services. Once you build a relationship with a logistics provider, you don’t want to lose them because they can’t scale with your business. This forces you to start the relationship building process again with someone else, and that scenario isn’t ideal.
Network of Locations
A 3PL that’s effective and worth working with is one that offers a network of locations and maintains those locations. Your logistics provider should know what distribution center locations your business would benefit the most from. This includes looking out for your business’ current and future success.
They should also have conveniently located facilities to meet these needs. A 3PL with a network of locations means better efficiency for your business. Your logistics provider should also have the ability to open new facility locations to meet your specific needs.
The next factor to consider is the company’s reputation. Just like you would do when hiring any services or buying any product, take the time to research their reputation. This means looking up customer reviews on sites like Facebook, LinkedIn, Yelp, and more.
Not only should you focus on what the customers are saying, but focus on how the company responds as well. However, it’s important to note that even the best company can’t always please everyone, so don’t write a company off because of one bad review. Learn how the company responds to the negative review and base your decision off of that instead.
Here are some other questions to ask in regards to the company’s reputation:
- How long has the company been in business?
- Are they a positive and active source within the community?
- How do they treat their employees and their suppliers?
Keep in mind that a cheaper price isn’t always the best decision. If a company has the cheapest price, be sure that they meet all of these requirements as well. If they don’t, then it’s worth paying the extra money to ensure you’re working with a company that has a solid reputation.
The last thing to look for in a logistics company, but certainly not the least important, is their customer service. Customer service is actually one of the top things to look for when making your final decision. Once you’ve checked off all of the other items on this list, ensure that the company you choose has optimal customer service.
This is vital because even if a company offers you all of the above, none of it will matter if they can’t provide you with the customer service that you need. To ensure a company offers quality customer service, ask for references. One logistics provider company, LTL Logistics, prides themselves in offering their customers top-notch customer service.
This is the kind of information to look for when deciding.
Who’s Your Business’ Logistics Provider?
Who’s your business’ logistics provider? Do they check off all of the points made on this list? Before you settle down with a company, make sure you have this list in handy and ask all of these questions.
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