[City], [State] [Zip Code]
September 30, 2020
Subject: Coronavirus Update
Dear Valued Customers:
We wanted to reach out to all of our customers to address the current situation with the Coronavirus (COVID-19) and the action that we are taking.
Our first priority is always the safety and health of our customers and employees.
As we have all seen, this situation is quickly changing.
We are monitoring the situation with Coronavirus each day to make sure that our business and staff is responding appropriately.
We understand that some of our customers' plans are changing at the last minute because of new developments.
For customers that have had plans change, we will honor your purchase through at least May 1st 2020 and will extend that date if appropriate.
This policy will remain in place until at least May 1st, 2020.
While there may be many challenges to manage right now, we do not want your purchase with us to be one of them.
For those customers using our services, we want to assure you that our staff has increased the frequency of cleaning. This is in addition to our normal cleaning procedures that disinfects for any viruses. Additionally, all public areas are stocked with disinfecting wipes for employees and customers.
Our compnay monitors the welllness of all employees to ensure that our customers have a positive experience, while minimizing any risk of illness spreading.
We are excited about a new announcement that is coming up next month and are confident that we will continue to provide you with an excellent experience.
We look forward to seeing you again, soon.
[First Name] [Last Name]
[Title / Position]