How An Answering Service Can Help Your Business
Are you looking for ways to make your business more efficient? The answer to your problems may be an answering service. Click here to learn more.
When you’re a business owner, you have many different hats to wear and roles to play. This can easily become overwhelming. And that’s exactly why you should consider outsourcing tasks that are mundane.
For instance, you can easily outsource scheduling appointments and answering emails. Business owners who go this route are able to free up their time to do more important duties
If you feel like too much of your time is taken up by answering calls, then maybe it’s time to outsource. In this article, we’ll talk about why an answering service is the way to go.
Let’s review how an answering service can cut your budget big time.
No More Need for Training
The amount of money (or precious time) you have to waste training your employees quickly adds up. This is especially problematic if you have a high turnover rate.
The more employees you have to train (or the more often you have to train new employees), the less time you have to dedicate to your business.
This results in decreased revenue. Then if you pay other employees to train your phone staff, then that can quickly become a large expense.
Also, you may want to upgrade your phone systems, which may require additional training. In other words, more money out of your pocket.
With an answering service, you won’t have to worry about this, since the company you hire does all the training at no cost to you. You just pay for the services provided.
An Answering Service Reduces Customer Service Costs
Imagine being able to downsize your customer service department. You’ll no longer have to pay a large team of phone personnel full-time wages and benefits. Plus, you don’t suffer from this decision.
Using an answering service means you’re getting professional phone agents that will handle basic customer needs, book appointments and give helpdesk support. They can even handle customer emergencies.
Using answering services is crucial, especially when your business is expanding fast. On this note, you can keep the small team you have, while still meeting the needs of your customers.
Be Available to Customers 24/7
Who can or wants to afford to pay a team of phone personnel full-time around the clock? Keeping your call center open 24/7 is a waste of money, especially since some nights may be quieter than others.
When you outsource your answering services, your customers will never speak to an automated system again. They’re always met by a live operator who can meet their needs at any hour.
Keeping your customers happy is critical to turning them into loyal customers.
Out-Do Your Competitors
You’re not the big dog on the block, which means you have to try harder to compete with the larger businesses. This is easier when you can get the same professionalism and services they offer without spending big bucks.
The answering services you use will give your business a professional feel that will attract more prospects.
It can help to level the playing field against the bigger companies in your industry. You can use these services to take messages, process orders, and collect information about leads.
All of your calls are answered quickly and professionally.
No More Paying Overtime and Holiday Pay
You want your employees to work all-year round to ensure your phones are always answered.
But this means you’ll have to pay them time and a half to work on each holiday you schedule them for. While this helps to keep your lines open, it thins out your bank account.
But with answering services, you don’t have to worry about this expense because they work around the clock and calendar for no extra pay.
In order to get your employees working around the clock, you’ll have to dish out overtime pay.
Reduce Expenses for Technology & Equipment
If you want the best performance, then you need the best tools. The same goes for call centers. You need phone systems and databases that will allow your workers to collect data and assist customers quickly.
But all of this costs money and lots of it. Again, when you hire an answering service, you won’t have to worry about these costs. The agency you outsource to already has the equipment necessary.
Keep Your Employee Productivity High
We have to bring up mundane activities once again. If your employees are too busy answering phone calls with customers asking questions that your website has the answers to, then it’s wasted time and money.
Answering services can take care of these calls so that your employees can handle more important matters.
Keeping workflow free of clogs is essential to a highly productive workplace.
If your employees are productive, then it’s more money coming into your business.
What to Look for in an Answering Service
Now that you have a better idea of how answering services, like AnswerFirst, can help your business save money, it’s time to explore what you should look for in an agency.
Not all companies are created equal so you’ll have to use criteria to narrow down your options.
For starters, you want a company that offers customization.
This will allow you to present a script for their phone agents to use. Then if you need help with creating a script, they should have a consultant who can assist you.
It’s also important for them to integrate your software so you don’t have to spend money on new technology.
Make sure the company you hire offers a range of services you can add when needed. For instance, transferring calls to your employees, relaying messages, processing orders, capturing lead information and setting appointments.
They must also be very responsive – you don’t want a service with a high missed-call rate. Lastly, the setup should be very easy so they can begin taking calls within 24 hours.
Finding Answering Services for Your Business
Now’s the time to start looking around for a reputable answering service you can use to reduce your customer service costs. If you’re worried about developing contracts, you can get help at At Your Business.
Here, you can find forms for all sorts of business-related situations. This includes payroll & accounting, scheduling, training, employee performance and countless other templates and forms.
Stop by our site today to see how you can make your business operations smoother.