Job Summary:
A Computer Help Desk Supervisor position assists individuals with trouble shooting various
computer issues that are preventing the execution of a desired task.Problems that may arise may either be software or
hardware specific and knowledge of both interfaces must be in place. Installation of new equipment is also a function of this role.
Primary Responsibilities:
-Supervise the working staff of the help desk along with managing the technical skill set and making sure that the desk is staffed properly to handle difficult situations.
-Make sure that the right individual is assigned the specific tasks that meet their areas of expertise.
-Oversee the installation of new hardware and software.
-Stay up to date on the latest technical trends and then introduce any beneficial new technology to the organization.
|
|
