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9 Best Small Business CRM Platforms in 2019

Does your business use a customer relationship management system (CRM)?

Having an efficient CRM system is vital if you want to keep up with your increasing number of customers. But with so many programs out there, it can be difficult to find the right one for your business.

We are here to help. Read on for our roundup of the best small business CRM platforms in 2019.

Zoho CRM

Zoho produces a wide selection of programs, including a CRM.

It offers its CRM for free for up to 10 users. While it isn’t fully featured, it covers all the basics. If you need more users, you can upgrade to the enterprise edition for $35 per month.

Hubspot CRM Free

Fully integrated with Hubspot’s other products, the CRM offers email, social media, and phone coverage. It also records notes and meeting schedules.

The built-in integrations make this the perfect choice if you are using other Hubspot products. Hubspot CRM is free to use.


Nimble is made for companies that focus on social media.

It specializes in communication across multiple platforms rather than just phone and email. This CRM also integrates with Google Apps and Office 365.

Nimble has two plans: $9 and $19 per user per month.


Pipedrive is designed to be a company’s first CRM. It’s quick and easy to set up, and its interface is straightforward. This means you can be up and running in just a few days.

There is no free option for Pipedrive, but you can sign up for the free trial to see if it is suitable. It costs $12-$63 per user per month.

Less Annoying CRM

Many CRMs are clunky and slow. Less Annoying CRM was made to avoid these problems. It’s minimalist in style, focusing on function and intuitiveness. The trade-off is that it lacks features, such as reporting and analytics.

No matter the size of the deployment, it costs $10 per user per month.

Grand Central

Grand Central is designed specifically for web design, marketing, and PR agencies. This approach means it focuses only on the features these sectors need, so you don’t pay for features you will never use.

Pricing ranges from $35 to $299 a month, depending on the size of the deployment.


For businesses that need transaction and time tracking, there is Insightly. These features are on top of the relationship management features common to all CRMs.

Insightly is designed to integrate with 40+ apps, so should slot into most small businesses with ease.


Freshsales is a sales CRM with built-in sales dashboards and workflows.

It isn’t exclusively for sales-driven companies, though. Its analytics and reporting features are flexible enough to suit most businesses.

Pricing is flexible as well, from free to $79 per user per month.


Base is a sales platform with full CRM features. Other services can be added to the platform to cover email, call tracking, and analytics. This lets you fine-tune the suite to your company’s needs.

Depending on the features you want, pricing goes from free to $145 per user per month.

Picking the Best Small Business CRM

As you can see, there are plenty of options when it comes to CRM platforms. The best small business CRM for you will depend on your unique requirements. Consider what other apps you need to integrate with and what features you will and won’t use.

If you found this article useful, check out our other business-related articles. We strive to give you the tools you need to get the best for your business.