86% of workers think poor communication is the cause of most workplace failures.
Strong business communication can be the glue that bonds your entire staff together. It’s crucial in sharing and expressing company culture, values, and goals. But if communication isn’t your strong suit, it can be difficult to know where to start.
That’s where we come in! Keep reading for three tips on how to improve your business communication today.
1. Have Company Culture at the Heart of Communications
Your company culture should be at the heart of all your business communications. From customer service skills to inter-department emails, it’ll help give a clear structure.
This is especially important as more people work from home. It’ll provide consistency between:
- Departments and teams
- Time zones
Use branded examples from real life, best practice formats, and clear communication rules. This way everyone is on the same page and representing the brand in the best way they can. The staff knows where they stand and your customers get the amazing service they deserve.
2. Know Your Organizational Structure and Break Down the Silos
Organizational silos are one of the biggest obstacles to smooth business communication. These silos refer to the common approach of grouping your staff by:
This poses a challenge when other silos aren’t aware of each other. You need to have a clear understanding of your business structure. How do those silos work together and who is in which one?
Organization chart software can help make cross-silo cooperation much smoother. It’ll turn your employee directory into an organization charts staff can interact with. All with the click of a button.
It’s also important to encourage teams to collaborate on communication documents. Staff should also be free and open to speaking with other teams and departments.
A solution to consider is an intranet solution such as Microsoft SharePoint. Teams can collaborate, have all access to projects and work from remote locations. The easier you make it to communicate, the better the results will be across your business.
3. Keep Practicing Your Interpersonal Skillset
Personal communication skills will be one of the most essential business skills. Communication in business will be impossible if you’re not good at talking to people. If you or other team members seem deficient, consider one-on-one or team training in this area.
Pair this with software that allows you to share this skill-based training. This way staff has access to it whenever they want to have a refresher on their skills on encounter an issue. The results will amaze you if you invest time and training into bettering your workforce.
Business Communication Doesn’t Need to Be Difficult
Strong business communication is vital if you want to succeed. Not only does it streamline your workforce, but it helps deliver your message to your clients. This is one area you want to invest in and set yourself up so you can’t fail.
If you found this article helpful, make sure you check out our blog for more business tips and advice.